Thank you for being one of our buyers. We are glad that you have joined us and that you are a user of our products. We hope you like it. As part of our support for our products, we have provided a complete user guide for our products. All you have to do is follow this guide step by step to install your site.

This item made by Vironeer under Envato Extended & Regular License

What Vironeer Support Include?

1 - Login to your hosting panel and open MySQL Databases.

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2 - Create a database.

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3 - Create a database user.

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4 - Add the user to the database.

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5 - Give the user all privileges.

1 - Open your server file manager.

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2 - Open your website directory and click Upload.

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3 - Select Script.zip.

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4 - Extract the zip file.

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5 - Open your website URL to start installation.

1 - Confirm all requirements are enabled.

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2 - Set the listed folders/files to permission 0775.

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3 - Enter your purchase code and continue.

Where is my purchase code?

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4 - Enter your database details and continue.

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5 - Import the database.

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6 - Set website details and admin account, then finish.

1. Download the latest package from CodeCanyon.
2. Upload and replace the updated script files. Keep your .env file.
3. If the package includes update.sql, import it into your database.
4. Go to System Information and clear cache.
5. Hard refresh your browser and test the website + admin panel.

1. Open /admin on your website.
2. Login with your admin email and password.
3. Use the left sidebar to move between Dashboard, Members, Tickets, Departments, Pages, Menus, Knowledge Base, Settings, and System pages.

The dashboard shows ticket statistics, recent tickets, and quick overview cards so you can see support activity at a glance.

Go to Members in the sidebar.

• Users — customers who open tickets from the website. You can create, edit, or delete users, and send email from the user edit page.
• Agents — support staff who reply to tickets. Create agents and assign them to departments.
• Admins — full admin panel access accounts.

Go to Tickets to manage support requests.

• View all tickets and open any ticket to reply.
• Create a ticket for a user from the admin panel.
• Close a ticket, transfer it to another department, download attachments, or delete a ticket.

Go to Departments to create support departments (for example Billing, Technical). Tickets are assigned to departments, and agents can be linked to them.

Go to Pages to create static pages such as About, Privacy, or Terms. You can set title, content, slug, SEO fields, and keywords.

• Navbar Menu — manage top navigation links. You can nest items by drag and drop.
• Footer Menu — manage footer links and sort their order.

This menu appears only when Knowledge Base is enabled in Settings → General → Actions.

• Categories — create categories with title, slug, short description, and SEO fields.
• Articles — create help articles, optionally with an image, keywords, and SEO fields.

Open your profile from the bottom of the sidebar. Update name/email, change password, and enable or disable Google Authenticator 2FA.

Go to Settings. You will see cards for General, Appearance, OAuth, SMTP, Extensions, Translates, and Mail Templates. Use the search box to find a settings page quickly.

Go to Settings → General.

• General Information — site name, site URL, date format, timezone, contact email, terms link.
• SEO Configuration — home title, description, and keywords.
• Tickets — allowed attachment types, max files, and max file size.
• Actions — enable/disable Email Verification, Registration, Home Page, Knowledge Base, Force SSL, and GDPR Cookie.

Go to Settings → Appearance to control the public website look.

• Theme Switcher — show or hide the floating theme switcher on the website.
• Default Theme — Light, Dark, or System.
• Brand Colors — primary and secondary colors.
• Light / Dark Mode Colors — backgrounds, text, surfaces, borders, and inputs for each mode.
• Logo & Favicon — dark logo, light logo, favicon.
• Social Image — Open Graph image (recommended 600x315).
• Header Pattern — SVG pattern for the header.
• Custom CSS — add your own frontend CSS at the bottom of this page.

Go to Settings → OAuth to enable Google or Facebook login.

1. Open Google or Facebook.
2. Enable the provider.
3. Add Client ID / App ID and Client Secret from the provider dashboard.
4. Copy the callback URL from the instructions on the edit page into the provider dashboard.
5. Save, then test login from the website login page.

Go to Settings → SMTP, enter your mail server details, save, then use the test email option.

Go to Settings → Extensions. Available extensions:

• Google reCAPTCHA — protect login/register and forms from bots.
• Google Analytics 4 — add your Measurement ID for website analytics.
• Tawk.to — add live chat using your Tawk.to widget code/credentials.

Go to Settings → Translates to edit website and admin language strings, and set language direction (LTR/RTL).

Go to Settings → Mail Templates to edit email subjects and bodies. Use the shortcodes listed on each template edit page.

Go to Announcement to enable and edit the popup notice shown to website visitors.

Go to System Information to check application/server details and clear cache after updates or major setting changes.

Go to Uploaded Media to view or delete files uploaded through the editor.

Go to Admin Appearance to style the admin panel (separate from the public website).

• Enable/disable the admin theme switcher in the header.
• Set default admin theme: Light, Dark, or System.
• Edit admin brand colors and light/dark mode colors.
• Add admin Custom CSS.